Frequently Asked Questions About Chocolate Machine Manufacturing
When it comes to industrial chocolate machinery, customers often have a number of frequently asked questions before making a purchasing decision. At Alper Makina, we understand how important it is to provide transparent and detailed information about our products, services, and processes. Below, we answer some of the most frequently asked questions related to chocolate machine manufacturing to help guide you through your investment in quality chocolate production equipment.
What Types of Chocolate Machines Do You Manufacture?
At Alper Makina, we specialize in manufacturing a wide range of chocolate machines tailored to meet various production capacities and needs. Our product line includes:
Chocolate coating machines
Chocolate tempering machines
Automatic chocolate molding lines
Industrial chocolate mixers
Mini chocolate production lines for small businesses
Whether you’re a large-scale producer or a small artisan chocolatier, we have the right equipment for you.
Can I Customize a Machine Based on My Production Needs?
Yes, absolutely. One of the strengths of working with Alper Makina is our ability to offer custom-made chocolate machines. We can adjust size, capacity, and certain functions according to your specific requirements. Our engineering team works closely with clients to ensure optimal performance and integration with your current setup.
Do Your Machines Meet International Standards?
All our chocolate machines are manufactured in accordance with international food safety and quality standards. We provide CE certification and comply with ISO guidelines to ensure our machines are safe, durable, and globally acceptable. This is particularly important for clients planning to export or operate in international markets.
What Is the Lead Time for a Chocolate Machine Order?
Lead times can vary depending on the machine type and level of customization. For standard models, production and delivery typically take between 4–8 weeks. Customized machinery may take longer. Our sales team provides a clear timeline upon order confirmation.
Do You Provide Installation and Training?
Yes, we offer full installation and training services. Once your chocolate machine is delivered, our technical team will assist in on-site installation, setup, and employee training. We make sure your team is confident in operating and maintaining the equipment efficiently.
How Do You Handle Technical Support and Spare Parts?
We provide ongoing technical support both online and on-site (where available). In addition, we maintain a strong stock of spare parts, ensuring that your production is never interrupted. You can easily contact our service team via phone, email, or WhatsApp for assistance.
What Are the Warranty Terms?
All Alper Makina chocolate machines come with a standard 1-year warranty, covering manufacturing defects and performance issues. Extended warranty options and maintenance contracts are also available upon request.
Do You Export Your Machines Internationally?
Yes, Alper Makina exports chocolate machines to over 30 countries worldwide. We have experience with international shipping, customs documentation, and compliance regulations, making the export process smooth and efficient for our customers.
